Refund Policy

1. Overview

At Serotask, we are dedicated to providing high-quality tools and exceptional service. If you are not satisfied with your purchase, we're here to help.

2. Eligibility for Refund

You may be eligible for a refund under the following conditions:

• You are a first-time purchaser of a paid plan.
• You request a refund within 7 days of your purchase.
• You have not exceeded 20% of the plan's usage (e.g., API calls, tool usage, credits used).

3. Non-Refundable Items

Refunds are not available for:

• Renewals or plan upgrades.
• Usage exceeding the 20% limit.
• Accounts found in violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address
• Order ID or transaction ID
• Reason for the refund request

Send your request to: support@serotask.com

5. Refund Process

Once we receive your request, our team will review it and get back to you within 2 business days. If approved, your refund will be processed to the original payment method.

6. Refund Timeframe

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.